INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
HOW DO I PLACE AN ORDER?
Ordering online from ES-AME is easy! When viewing an item, simply select your size and quantity needed and then click ‘Add to Cart’. You can review the items in your Cart at any time by clicking on the ‘My Cart’ icon in the top right corner of every page. Once you have reviewed the items in your shopping cart, you can either continue shopping or continue to checkout and place your order.
HOW DO I CHECKOUT?
Once you have your selected items in your Cart, simply click the ‘Checkout’ button. You will then be prompted to either sign in to your account, checkout with PayPal or create an account. Next, choose your preferred shipping method and enter any discount codes or credit vouchers that you may want to use. Finally, you will be directed to complete your payment. A confirmation email will be sent to your registered email address containing the contents of your order.
I’VE JUST PLACED AN ORDER. WHERE IS MY CONFIRMATION EMAIL?
Please allow up to 2 hours for your confirmation email to be received in your registered email address inbox. We recommend checking your Junk/Spam mail folder as well. If you do not receive a confirmation email within this time frame, simply send an email to our Customer Care team at info@saboskirt.com
I’M UNABLE TO PLACE MY ORDER. WHAT DO I DO?
If an error message keeps occurring during your checkout process, more often than not there is a credit card problem, or an error with the billing or shipping address you are trying to use. To fix this error, try re-formatting the names and addresses in your billing or shipping information. If the error message keeps re-occurring, please email our Customer Care team at info@saboskirt.com with a screenshot of the error as well as details of your browser, phone or computer so that our tech team can help you out even faster.
CAN I CANCEL/MAKE CHANGES TO THE ORDER I JUST PLACED?
It is only possible to make a change to your order within 1 hour of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our customer care team (within 1 hour) at cancel@saboskirt.com with your change/cancellation request details included in the email. This will minimize the processing delay with your order due to the changes being made.
HOW CAN I UPDATE MY BILLING ADDRESS?
It is possible to update your billing address by logging into your account and selecting the 'My Account' tab in the top right corner. Proceed to the ‘Details’ tab where you can then manually update your billing address as required. Please note that changing your Billing address does NOT update your shipping address. All shipping address changes must be made within 1 hour of an order being placed by emailing our Customer Care team at cancel@saboskirt.com . Changes to your shipping address can only be made if your order has not been shipped.
DO YOU HAVE A SIZE CHART?
We have a size guide for you to follow, but if you have specific questions about an item that are not already mentioned in the "Details" section, please contact our Customer Care team at info@es-ame.com and we’ll be more than happy to provide you with extra information to make your purchase easier.
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